Frequently Asked Questions

To book a hotel through ibook, simply search for your desired destination, select your travel dates, and browse the available accommodations. Once you find a hotel that suits your needs, click "Book Now" and follow the instructions to complete your reservation.

Yes, you can cancel or modify your booking, but it depends on the hotel's cancellation policy. To make changes, kindly contact our customer service. Please note that cancellation fees may apply.

Yes, you can change the date of your booking, subject to the hotel's terms and conditions. Please note that additional charges may apply depending on the hotel's policies.

You can reach our customer service team 24/7 via the "Contact Us" section on our website. We offer support through WhatsApp, email, and phone to ensure your queries are addressed promptly.

No, ibook is committed to transparency. The price you see at checkout includes all applicable taxes and fees, with no hidden charges. We aim to provide a clear and straightforward booking experience.

We accept a variety of payment methods, including credit and debit cards, online banking, and e-wallets such as GrabPay, Touch 'n Go, and other secure digital payment options. You can choose your preferred payment method during the booking process.

After completing your booking, you will receive a confirmation email with all the details of your reservation. You can also view your booking status in the "My Bookings" section of your ibook account.

If you experience any issues with your booking, please contact our customer service team immediately. We are here to assist you and ensure a smooth and enjoyable travel experience.

Refunds are typically processed within three working days. If you do not receive your refund within this timeframe, please contact our customer service team for assistance.

Ibook promotes local hotels and attractions at fair prices to support the Malaysian tourism industry. By booking with us, you contribute to the growth and sustainability of local businesses and communities.

Ibook is committed to giving back to the community through various CSR initiatives. Our efforts focus on disaster relief, animal welfare, cultural preservation, marine life protection, environmental sustainability, and aid for war victims.